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Terms & Conditions

These terms and conditions apply to our Website and all transactions for the sale of goods. Please read them carefully. You should also check the terms and conditions regularly as all terms are subject to change. If you are in any doubt as to the meaning or implication of any information here please contact us.

1. Once a garment or item has been customised it can no longer be returned unless there is a fault in the manufacturing or printing process. In the unlikely event that you discover a fault, please contact us immediately and we will happily take the item back and arrange a replacement. You will need to notify us by email of any faults discovered within three working days upon receiving our delivery in order to qualify for exchange or refund. On receiving the garments if we discover that any damage is not the fault of John Roberts Associates or our manufacturers, no refund or exchange will be possible.

2. About John Roberts Associates Ltd
John Roberts Associates Ltd is committed to providing each customer with the highest standard of customer service.

John Roberts Associates Ltd Delivery Rates

Listed below are delivery details for John Roberts Associates Ltd, including the geographies delivered to, the service level offered, and the prices charged. Note that media rates are based on dispatching a single item Purchasing multiple media items results in multiple delivery charges.

Delivery rates for all products
Standard

UK/GB excluding BF address Street ETA 3 – 18 days

  • per Item £0.00
  • per Weight (kgs) £0.49
  • per Shipment £15.00

UK – Mainland Street PO BoxETA 3 – 18 days

  • per Item £0.00
  • per Weight (kgs) £0.49
  • per Shipment £15.00

UK, BF Addresses ETA 3 – 5 day

  • per Item £0.00
  • per Weight (kgs) £0.51
  • per Shipment £15.00

3. John Roberts Associates Ltd Dispatch Policies

Unless noted otherwise in the ordering process John Roberts Associates Ltd dispatches all items within two days of receiving orders. You will receive notification of any delay or cancellation of your order.

4. John Roberts Associates Ltd Tax Information

Prices are displayed inclusive of VAT unless otherwise stated.

5. Artwork should be supplied as a high resolution image were needed or a EPS vector file. If you do not have a vector file of the artwork John Roberts Associates can redraw your graphics, this will incur an artwork charge. Colours and sizes, unless otherwise stated, are for visual purposes only, final print size will be suitable to the garment unless specific dimensions are given by client.
Redrawing third party imagery does not constitute part of our free artwork service only a standard design visual mock up. If you are in any doubt please contact us to discuss your artwork or designs.

6. We will take all reasonable care to ensure that details, descriptions and prices of products appearing on the website are correct at the time of entry. We reserve the right to refuse orders where any product information has been wrongly published.

All order details must be received in writing, including printing/garment specifications, delivery addresses, timescales and contact details.

7. John Roberts Associates can not be held responsible for any errors made by a customer that has not sent a written order. If orders are placed by telephone, customers must ensure a written confirmation is subsequently emailed. Prices are subject to change without notice. Payment is due at the point of order unless otherwise stated by your representative.

8.Goods are subject to availability. If an item you have ordered goes out of stock before we accept the order we will notify you as soon as possible. We reserve the right to refuse an order when we are unable to gain authorisation of payment, we find an error in the product’s listed information or when stock is unavailable.

9. Any links provided on this website to external websites are done so for your information and convenience, we do not accept any responsibility or liability for the information on or actions of external websites.

10. John Roberts Associates do not store credit card details nor do we share customer financial details or contact details with any 3rd parties.